Shipping policy

Shipping Policy

Last Updated: October 16, 2025

1. Order Processing Time

All of our products are handcrafted and made to order, which means each item is carefully produced individually for you.
Because of this, please allow 2 to 4 business days (Monday–Friday, excluding holidays) for order processing and production before shipment.

You will receive an email confirmation once your order has been processed and shipped.

Processing time is separate from shipping time.

2. Shipping Time & Delivery Estimates

After your order has been processed, standard shipping usually takes:

  • United States: 6–7 business days

  • International Orders: 7–15 business days (depending on destination and customs clearance times)

Please note that these are estimated timeframes and may vary due to factors beyond our control, such as carrier delays, customs inspections, or extreme weather conditions.

3. Shipping Costs

Shipping rates are calculated at checkout based on the delivery destination and package weight.
Occasionally, we offer free shipping promotions, which will be clearly stated on our website when applicable.

4. Tracking Information

Once your order ships, you will receive an email with a tracking number and a link to track your package in real time.
Tracking updates may take 24–48 hours to appear after the carrier picks up the package.

5. Customs, Duties & Taxes (International Orders)

For international shipments outside the United States, import duties, taxes, and customs fees may apply depending on your country’s regulations.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.

We are not responsible for delays caused by customs or local postal services.

6. Incorrect or Incomplete Addresses

Please double-check your shipping information before completing your order.
We are not responsible for packages lost or delayed due to incorrect or incomplete shipping addresses provided by the customer.

If you realize your address is incorrect after placing an order, please contact us immediately atdreamsphereus@outlook.com
If your order has not yet been processed, we will do our best to correct it before shipment.

7. Lost or Stolen Packages

Once your package has been marked as “Delivered” by the carrier, we are not liable for lost, stolen, or misplaced packages.
If this occurs, please contact your local postal service or delivery carrier directly to open a claim.

We are happy to assist with documentation or tracking information to help with the process.

8. Order Tracking & Support

If you have any questions or need help tracking your order, please contact us at:
📧dreamsphereus@outlook.com

We typically respond within 24 business hours.

9. Delivery Delays

While we strive to meet the estimated delivery times, please understand that unexpected delays can occur due to high order volumes, shipping carrier issues, or customs processing.
If your order is significantly delayed, contact us and we will investigate immediately.

10. Changes to This Policy

We reserve the right to modify or update this Shipping Policy at any time to reflect changes in our business operations or legal requirements.
Any updates will be posted on this page with a new “Last Updated” date.