Refund policy

Refund & Return Policy

Last Updated: October 16, 2025

1. Overview

Thank you for shopping with Dream Sphere (“we,” “our,” or “us”).
We are committed to delivering high-quality products and transparent purchase conditions. This policy explains clearly when returns and refunds are accepted and when they are not.

By placing an order on our website, you acknowledge and agree to this policy.

For questions, contact us at: dreamsphereus@outlook.com

2. Returns & Refunds — Important Notice

Dream Sphere products are functional electronic devices.
For this reason, returns are accepted only in cases of verifiable fault or error.

We do not accept returns based on:

  • Change of mind

  • Personal preference

  • “I don’t like it”

  • “It’s too complicated for me”

  • “I don’t plan to use it”

  • “It doesn’t meet my expectations”

  • Difficulty using software or setup when instructions are provided

These are not valid reasons for a return or refund.

3. Valid Reasons for Return (Accepted Cases Only)

A return or refund will be considered only if one of the following applies:

  • The item arrived damaged due to transport

  • The item is defective and does not function under normal use

  • You received the wrong item

In these cases:

  • You must notify us within 7 days of delivery

  • You must provide clear photo or video evidence

  • The item must not show signs of misuse or modification

We reserve the right to inspect and verify all claims.

4. Warranty (90 Days)

All Dream Sphere devices include a 90-day limited warranty covering manufacturing defects only.

The warranty does not cover:

  • Incorrect use

  • Deletion or modification of internal files

  • Software misuse

  • Formatting errors

  • Damage caused by third-party software

  • Normal wear and tear

Resolution (repair, replacement, or refund) will be decided by us after technical review.

5. Return Conditions (If Approved)

If a return is approved:

  • The product must be unused, undamaged, and in original packaging

  • All accessories, manuals, and components must be included

  • The device must be free of scratches, marks, or signs of use

Returns that do not meet these conditions will be rejected.

6. Shipping Costs for Returns

  • Return shipping costs are the customer’s responsibility

  • Shipping costs are non-refundable

  • We do not reimburse additional costs (customs, priority shipping, handling fees)

Only returns due to confirmed product defect or shipping error may qualify for covered shipping.

7. Refund Processing

  • Refunds are issued only after inspection

  • Approved refunds are processed within 10 business days

  • Banks may take up to 15 additional business days

8. EU Consumer Rights (Clarification)

EU customers retain their statutory rights.
However, the right of withdrawal does not apply to products that:

  • Have been used

  • Have been modified

  • Have had software or files altered

  • Are returned due to personal dissatisfaction rather than defect

9. Chargebacks & Disputes

Opening a chargeback without contacting us first or while the product is delivered and functional may be disputed with:

  • Proof of delivery

  • Tracking data

  • Communication records

  • Published policy acceptance

Fraudulent or unjustified disputes will be contested.

•Holiday Delivery Disclaimer (Seasonal Demand)

During peak seasons such as Christmas and major holidays, shipping carriers may experience delays beyond our control.

Dream Sphere fulfills and dispatches all orders within the estimated processing and shipping times stated on our website.

Delays caused by carriers, customs, weather, or seasonal congestion do not constitute a product fault.

Therefore, returns or refunds will not be accepted solely because an order did not arrive before a specific holiday or event.

By placing an order during peak periods, you acknowledge and accept these conditions.

 

We are always happy to assist, but inability or unwillingness to use the product does not constitute a defect.